Enhancing Financial Inclusion through Digital Literacy and Fintech: Evidence from Informal Micro-Enterprises in Johannesburg

Abstract

This paper investigates how digital literacy impacts fintech adoption and financial inclusion among informal micro-enterprises in developing economies. Employing a systematic literature review and qualitative thematic analysis, the study synthesizes insights from 68 academic and institutional sources and field data collected from 37 informal entrepreneurs in Johannesburg. Key findings reveal that digital knowledge gaps, trust deficits, and lack of support structures hinder fintech adoption. However, a latent willingness to learn and adapt exists, especially with localized support mechanisms. The study recommends policy, design, and training interventions tailored to low-literacy environments.