EL-SHIHY, D.; ABDELRAOUF, M.; HEGAZY, M.; HASSAN, N. The Influence of AI Chatbots in Fintech Services on Customer Loyalty within the Banking Industry. Future of Business Administration, [S. l.], v. 3, n. 1, p. 16–28, 2024. DOI: 10.33422/fba.v3i1.644. Disponível em: https://diamondopen.com/journals/index.php/fba/article/view/644. Acesso em: 16 apr. 2026.